FutureSkills North East are offering two courses leading to nationally recognised qualifications for volunteers:

Office Skills Course:
Our office skills course is designed to help people develop a range of skills and the opportunity to achieve a recognised qualification in business administration. The course covers:

• Personal development
• Principles of working in a business environment
• Health and Safety in the Workplace
• Communication skills
• Using a telephone
• Meeting and welcoming visitors
• Using office equipment

Do I get a qualification?
On successful completion of the course, learners will achieve a recognised qualification, OCR Level 1 Certificate in Business Administration

Customer Service Skills Course:
Our customer service skills course is designed to help people develop a range of skills and the opportunity to achieve a recognised qualification in customer service. The course covers:

• Working in a customer service environment
• Communication in customer service
• Principles of personal performance and development
• Principles of working in a business environment
• Work with others in a business environment

Do I get a qualification?
On successful completion of the course, learners will achieve a recognised qualification, OCR Level 1 Certificate in Customer Service

Please note eligibility criteria applies.

If you have any volunteers that would benefit from these courses and would like the opportunity to gain a recognised qualification then please contact FutureSkills North East at:
E-mail: [email protected]
Telephone: 0191 440 3360
Website: www.futureskillsnortheast.org.uk