Free volunteer training from FutureSkills North East FutureSkills North East are offering two courses leading to nationally recognised qualifications for volunteers: Office Skills Course:Our office skills course is designed to help people develop a range of skills and the opportunity to achieve a recognised qualification in business administration. The course covers: Personal development Principles of working in a business environment Health and Safety in the Workplace Communication skills Using a telephone Meeting and welcoming visitors Using office equipment Do I get a qualification?On successful completion of the course, learners will achieve a recognised qualification, OCR Level 1 Certificate in Business Administration Customer Service Skills Course:Our customer service skills course is designed to help people develop a range of skills and the opportunity to achieve a recognised qualification in customer service. The course covers: Working in a customer service environment Communication in customer service Principles of personal performance and development Principles of working in a business environment Work with others in a business environment Do I get a qualification?On successful completion of the course, learners will achieve a recognised qualification, OCR Level 1 Certificate in Customer Service Please note eligibility criteria applies. If you have any volunteers that would benefit from these courses and would like the opportunity to gain a recognised qualification then please contact FutureSkills North East at:E-mail: [email protected] Telephone: 0191 440 3360 Website: www.futureskillsnortheast.org.uk